We are a family run business which creates all our personalised products in our workshop in Farnborough, Hampshire, UK. All our products are made by us, using a laser engraver / cutter, with love, care & attention. Each order is then carefully packaged and then shipped to you via the courier service you have chosen. We can ship parcels all over the world.

Ordering Process

1: Browse our website to find a suitable personalised gift.

2: Select the type of product using the drop down menus eg: Daddy Football Keyring with 2 shirts.

3: "Add to Cart".

4: Add another product or "Checkout".

5: During the checkout process you will be asked to supply the "Personalisation Details" for you chosen product, eg: Two Football Shirts = Jack 04 & Jill 27

6: Supply your personal details & delivery details.

7: Make Payment.

8: You will then receive an "Order Received" & confirmed with an email.

Processing Your Order

1: Receipt of order & payment.

2: Check order for the personalisation & despatch details.

3: If any details are missing or we are unsure of your requirements, we will contact via the email address you supplied during the checkout process.

4: We will email you a "design proof" so you can approve the "personalisation details" are correct. We will then wait to receive your approval. This is your opportunity to make small design tweaks if needed. We will send a reminder if you haven't approved with two working days.

5: Once the "design proof" has been approved, we will then to proceed to make your order. Once we have received your "approval", we are unable to cancel & refund your "personalised order".

6: We use a laser technology to precisely engrave the approved design into your chosen product. Production time varies depending on the product. Normal production times from order receipt to despatch can be viewed on each product page. Times range from 2 working days to 5 working days.

7: The personalised item is then cleaned & finished by hand & is quality checked before despatch.

8: Your order is then carefully packaged for shipping to your chosen delivery address. Items are dispatched with the receipt/order information, but if you require your order to be sent directly to the recipient, we can leave out the order information. Please request this during the checkout process.

9: Once we have despatched your order, you will receive an email notification confirming the despatch date.

Please Note

During busy times of the year such as the lead up to Valentine's Day, Mother's Day & Christmas etc, our production times may increase, we recommend that you place your order with plenty of time to spare during these busy times. Please check each product page for lead/personalisation times. If you are unsure about the time it will take for a product to be delivered please contact us & we will be able to give you a better understanding of when the item will arrive at your door.

Custom Order Options

We are happy to discuss any bespoke requirements with you! We love a creative challenge. We have worked closely with many individuals to create something truly unique for them. If you have an idea of what you would like then just get in touch and we can go from there.